Privacy Policy
Last Updated: 29/01/2024
At ECOZE, we are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our Service and tells you about your privacy rights and how the law protects you.
1. Information We Collect
In delivering our Service, we collect the following types of information:
Personal Data: We may ask for personal details such as your name, email address, contact number, and other relevant details necessary to set up your ECOZE account or address inquiries and support needs.
Usage Data: Information about how you use our Service, such as the features you engage with, the time spent on various pages, and other relevant statistics, helps us understand your preferences and improve our Service.
Cookies and Tracking Data: We track activities on our Service and hold certain information using cookies and similar tracking technologies to analyse trends, administer the site, and gather demographic information about our user base as a whole.
This data may be combined with other information to provide and improve the functionality of our Service.
The legal grounds for processing your Personal Data include your consent, the necessity for the provision of our services, compliance with our legal obligations, and our legitimate interest in providing and improving the functionalities of the Service.
2. Use of Data
ECOZE collects and uses personal data to provide and enhance our Service to you and to maintain a secure environment. Below is a detailed overview of specific purposes for which we may process your data:
- To Provide the Service: Including account setup and administration, displaying personalised content, and facilitating communication with the Service.
- To Notify You: Inform you about changes to our Service or the availability of new features, products, or services.
- To Allow Participation: Enable you to engage with interactive features, forums, or customer service when you choose to do so.
- To Ensure Support: Address your support needs and resolve any issues or disputes that may arise regarding the use of our Service.
- To Monitor Usage: Utilise data analytics and usage patterns to improve our Service, understand how our user base interacts with the Service, and develop new functionalities.
- To Detect, Prevent, and Address Technical Issues: Enhance the security of the Service, identify and prevent fraudulent transactions and other illicit activities, and detect any technical issues that could impair the functionality of the Service.
Your data will not be used for decisions based solely on automated processing that produces legal effects concerning you or similarly significantly affects you, except as lawfully allowed.
- Marketing and Communications: We may use your information to send you promotional content and materials that may be of interest to you if you choose to receive such information.
We will not use or share your information with anyone except as described in this Privacy Policy.
3. Data Transfer
Your personal information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other government jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
ECOZE will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
It is important to note that ECOZE complies with the GDPR standards for users in the European Economic Area (EEA). In cases of data transfer out of the EEA, we ensure similar protection and take steps to ensure that the transfer is lawful and safe. This may involve the use of data protection agreements, ensuring the entities receiving the data meet GDPR standards or follow recognized European data protection adequacy decisions.
4. Data Disclosure
ECOZE may disclose your personal data only in certain circumstances and with the utmost respect for your privacy. Instances where your data might be shared include:
- Legal Requirements: ECOZE may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or court order.
- Protect and defend the rights or property of ECOZE.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Ensure the personal safety of users of the Service or the public.
- Protect against legal liability.
- Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), perform Service-related services or assist us in analysing how our Service is used. Such third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If ECOZE is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Other Disclosures: We may also disclose your personal information with your consent or at your direction, such as if you choose to engage with a third-party service that integrates with ECOZE.
Please be assured that we do not sell your Personal Data to any third parties for their marketing purposes without your explicit consent.
The disclosure of Personal Data shall be minimized to what is necessary to achieve the specific and lawful purpose of the disclosure, and we will seek to anonymize the data whenever possible before disclosure.
5. Data Security
At ECOZE, we prioritize the security of your data. We implement a range of technical, administrative, and physical measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, it's important to acknowledge that no system is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Security Measures:
- We apply encryption, firewalls, and secure server facilities to safeguard your information.
- Regularly updated protocols and software are deployed to prevent unauthorized access.
- Our team undergoes privacy and security training and must adhere to our confidentiality policies.
Your Role in Protecting Data:
- Ensure the confidentiality of your own user account and password.
- Avoid sharing sensitive personal information in public areas of the website.
In the unlikely event that we are made aware of any breach of personal data that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with our legal obligations and internal policies.
Please contact us immediately if you believe your personal information has been compromised while using our Service.
6. Your Data Protection Rights
ECOZE respects your rights to control your personal data. According to the data protection laws of the United Kingdom and the GDPR for users within the European Union, you have the following rights:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that ECOZE correct any information you believe is inaccurate. You also have the right to request ECOZE to complete information you believe is incomplete.
- The right to erasure – You have the right to request that ECOZE erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that ECOZE restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to ECOZE's processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that ECOZE transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
Responses to Requests:
- We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.
- Requests are subject to an assessment by ECOZE to verify the identity of the requestor, as well as the scope and legitimacy of the request.
Please note that there may be situations where we cannot grant your request, such as when there is a legal requirement or other lawful basis to continue processing your data.
7. Service Providers
To facilitate the effective operation of our Service, to perform Service-related functions, or to assist us in analyzing how our Service is used, we engage third-party companies and individuals as service providers.
Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obligated by contract to maintain confidentiality and not to disclose or use it for any other purpose.
Categories of Service Providers include:
- Data Analysis Firms: To better understand how users engage with the Service.
- Customer Service Partners: To offer a responsive support system.
- Cloud Storage Providers: To securely store your data.
- Security Consultants: To help protect data from unauthorised access.
Engagement and Oversight:
- We engage our Service Providers with careful consideration and oversight to ensure alignment with our privacy standards.
- All Service Providers are subject to data processing agreements that require them to adhere to the confidentiality and security of your personal data.
By using our Service, you consent to the sharing of your information with these third parties as described in this Privacy Policy. We will remain responsible for any information shared in this manner.
8. Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Analytic services ECOZE uses may include:
- Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of making your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
- Other Analytics Providers: From time to time, we may enter into arrangements with other analytics providers that may have different opt-out procedures.
These third-party service providers have their own privacy policies addressing how they use such information. We will ensure that any analytics partners we use will comply with applicable laws and regulations in the handling and processing of your data.
Purpose of Analytics:
- Service Improvement: To track user activity patterns to understand better and improve the functionality and the user experience provided on the Service.
- User Insights: To aggregate insights about the user base and usage patterns.
- Feature Development: To inform the development of new features and offerings on the Service.
Opting Out:
- We provide you with options to opt-out of analytics tracking where possible, and we will respect your choices regarding your privacy.
By using the Service, you acknowledge that ECOZE may collect, analyze, and share data about your usage of the Service, as described above. For more details on how to manage your privacy settings or opt-out of certain analytics features, please see the privacy settings within the Service or contact us directly.
9. Links To Other Sites
Our Service may contain links to external websites that are not operated by us. These links are provided for your convenience and do not imply endorsement of the site or any association with their operators.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Use of these external websites is subject to their own terms and conditions.
Advice for Users:
- Exercise caution and review the privacy statement and terms of the external website before engaging in any transaction.
- The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Your Privacy Choices:
- Understand that your browsing and interaction on any other website, including websites which have a link on our Service, are subject to that website's own rules and policies.
Changes to External Links:
- ECOZE may update or remove links at its discretion and without notice.
We encourage you to be aware when you leave our Service and to read the terms and privacy policy of any other site that you visit. If you have any concerns about such links or the destinations they lead to, please contact us.
10. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.
If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us. We strongly encourage parents and guardians to observe, participate in, and monitor their children's online activity.
Consistent with the Children's Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR), we will undertake reasonable measures to ensure that parental consent is obtained before personal information is collected from children under the legal age limit in their respective country.
Protective Measures:
- Clear age limits stated during the account creation process.
- Regular review of data-collection methods to safeguard against the collection of children's data.
- Engagement with privacy specialists to provide additional measures and training for compliance.
It is ECOZE's policy to comply with all applicable laws and requirements concerning the collection of children's information.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes to our data practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Service prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices. Changes to this Privacy Policy are effective when they are posted on this page.
Review and Acknowledgment:
- It is your responsibility to ensure that we have an up-to-date active and deliverable email address for you and that you regularly check this Privacy Policy to stay informed of any changes.
- Your continued use of the Service after the posting of the revised Privacy Policy implies that you accept and agree to the changes.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at our customer support address listed below.
Contact Information:
ECOZE Ltd, Innovation Centre, Broad Quay, Bath, Somerset, BA1 1UD
Email: info@ecoze.co.uk
12. Contact Us
For any questions or comments about this Privacy Policy or the handling of your personal information, please get in touch with us:
ECOZE Customer Service
The Innovation Centre, Broad Quay, Bath, Somerset, BA1 1UD
United Kingdom
Email: info@ecoze.co.uk
Our dedicated team is committed to maintaining your trust and protecting your privacy. Please feel free to reach out to us with any inquiries—our team is at your disposal to provide the necessary assistance and address any privacy matters that concern you.